Terms of Service

Terms of Service

Last updated: January 20, 2026

Welcome to Tranship Logistics ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, delivery services, escrow services, and any related offerings (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

These Terms constitute a legally binding agreement between you ("you", "User", "Shipper", "Consignee", or "Customer") and Tranship Logistics, a logistics provider based in Lagos, Nigeria.

1. Use of Services

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose;
• Interfere with or disrupt the Services or servers/networks connected to the Services;
• Attempt to gain unauthorized access to any part of the Services;
• Transmit viruses, malware, or any other harmful code;
• Impersonate any person or entity or misrepresent your affiliation.

2. Account and Booking

To use certain features (e.g., booking deliveries, escrow), you may need to provide accurate information and create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Shipments and Delivery

By tendering goods for delivery, you represent and warrant that:

• All information provided (description, value, weight, dimensions, address) is accurate and complete;
• The goods are properly packaged, labeled, and compliant with all applicable laws (including customs, hazardous materials, and prohibited items regulations);
• You have the legal right to ship the goods and that they do not infringe third-party rights.

We reserve the right to refuse, suspend, or return any shipment that we reasonably believe violates these Terms, is unsafe, illegal, or unacceptable for carriage.

4. Prohibited Items

We do not accept for carriage: hazardous materials (as defined by IATA/ICAO/IMDG), illegal substances, perishables without proper packaging, live animals (except in approved cases), weapons, pornography, counterfeit goods, or any items prohibited by Nigerian law or international regulations.

5. Liability and Limitations

Our liability for loss, damage, delay, or non-delivery is limited to the lesser of:

• The declared value of the goods (subject to any declared value limits);
• NGN 50,000 per shipment (or such amount as may be updated from time to time);
• The actual proven loss.

We are not liable for indirect, consequential, special, punitive, or exemplary damages, including loss of profits, business interruption, or data loss.

We are not liable for loss/damage caused by: improper packaging, inherent vice/defect in goods, acts of God, war, strikes, customs delays, or your negligence/instructions.

6. Payment and Charges

You agree to pay all fees, charges, taxes, duties, and surcharges associated with your use of the Services. Late payments may incur interest and collection fees.

7. Escrow Services (where applicable)

Escrow transactions are governed by separate escrow terms agreed upon at the time of booking. We act as a neutral escrow holder and release funds only upon mutual agreement or fulfillment of release conditions.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these Terms shall be resolved through good-faith negotiation, failing which, by arbitration in Lagos under the Arbitration and Mediation Act 2023, or by the courts of Lagos, Nigeria.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms. We will notify you of material changes via the website or email where practicable.

10. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or any other reason we deem necessary, without liability.

11. Contact

For questions about these Terms, contact us at: info@mytranship.com

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.